Client Resources Guide

 At Serene Home Care Services, we believe that access to the right resources empowers our clients and their families to make informed decisions about care, safety, and overall well-being. Below is a list of helpful local and national resources available to support your needs.

Emergency & Crisis Contacts

• Emergency (Police, Fire, Medical): 911

• Poison Control Center: 1-800-222-1222

• Georgia Crisis & Access Line: 1-800-715-4225

• National Suicide Prevention Lifeline: 988

Health & Aging Services

• Georgia Department of Community Health: dch.georgia.gov

• Georgia Division of Aging Services: aging.georgia.gov

Eldercare Locator

· A free nationwide service that connects older adults and their families with local support such as home care, transportation, meals, and housing.

· Phone: 1-800-677-1116

· Website: https://eldercare.acl.gov

National Council on Aging (NCOA)

· Offers trusted information about health programs, financial benefits, and ways to stay active and independent.

· Includes tools to check eligibility for benefits and guides on healthy aging.

· Website: https://www.ncoa.org

Veterans & Military Families

· For older veterans, the U.S. Department of Veterans Affairs offers health care, pensions, housing, and caregiver support.

· VA Benefits: https://www.va.gov

· Georgia Veterans Services: https://veterans.georgia.gov

· U.S. Department of Veterans Affairs: va.gov | 1-800-827-1000

· Veterans Crisis Line: 988, then press 1

Community & Support Programs

· Alzheimer’s Association Helpline:   1-800-272-3900

· American Red Cross: redcross.org  1-800-733-2767

Medicare & Medicaid Services

· Medicare: Federal health insurance for adults 65+ or those with disabilities.

· Medicaid: State-run program offering coverage for low-income seniors.

· Medicare Website: https://www.medicare.gov

· Medicaid Website (Georgia): https://medicaid.georgia.gov

Social Security Administration

· Provides retirement benefits, disability benefits, and Supplemental Security Income (SSI).

· Phone: 1-800-772-1213 Website: https://www.ssa.gov

Meals on Wheels America

· Deliver nutritious meals to seniors at home who are unable to cook or shop for themselves.

· Website: https://www.mealsonwheelsamerica.org

AARP (American Association of Retired Persons)

· Utility, Phone, and Internet Discounts

· AT&T Lifeline & Access Programs: Reduced rates for low-income seniors

· https://www.att.com/access

· Comcast Internet Essentials: Discounted internet service for eligible seniors

· https://www.internetessentials.com

· Georgia Power Senior Citizen Discount: Lower monthly rate for eligible customers

· https://www.georgiapower.com

· Phone: 1-888-660-5890

SAMHSA – Mental Health Support for Older Adults

· Provides confidential mental health and substance use support and connects seniors to counseling or local programs.

· Helpline: 1-800-662-4357 Website: https://www.samhsa.gov/communities/older-adults

SNAP Benefits (Food Assistance Program)

· How to Apply (Georgia Residents):

· Apply online: https://gateway.ga.gov

· Or contact your local DFCS office for help or to apply in person

· You may also call 1-877-423-4746 for application assistance

· Learn more at the USDA SNAP page: www.fns.usda.gov/snap

· Find local food assistance: www.feedingamerica.org

Medicare Savings Programs (MSP)

· Help pay Medicare premiums, deductibles, and coinsurance for low-income seniors.

· Programs include QMB, SLMB, and QI.

· Apply through: Georgia Medicaid at https://gateway.ga.gov

· Phone: 1-877-423-4746

Low-Income Home Energy Assistance Program (LIHEAP)

· Provides financial help with utility and heating bills during cold or hot weather.

· Apply through: Local Community Action Agency

· Georgia Info: https://dfcs.georgia.gov/services/low-income-home-energy-assistance-program-liheap  Phone: 1-877-423-4746

Georgia Cares (State Health Insurance Assistance Program)

· Free counseling to help seniors understand Medicare, billing issues, and saving options.

· Website: https://aging.georgia.gov/georgiacares

· Phone: 1-866-552-4464 (press 4)

Serene Home Care Services Support

• Care Coordination & Scheduling: Contact your assigned coordinator

• Client Support Line: 470-589-2635

• Email: admin@serenehomecareservices.org

• Website: serenehomecareservices.org

 We are here to support you and your loved ones with compassion, integrity, and care. For personalized guidance, please don’t hesitate to contact our team.